This Shipping Policy explains order processing, shipping methods, delivery estimates, and related information for purchases made through EileenMaltz.com.
1. Order Processing Time
All orders require processing before shipment.
Processing usually takes:
1–3 business days
Weekends are not included in processing time.
During this period, we may:
- Confirm payment
- Review order details
- Prepare products
- Package items
- Arrange shipment
Public holidays or periods of high order volume may occasionally extend processing times.
2. Shipping Methods & Rates
Eileen Maltz provides the following shipping options:
Standard Shipping
Cost: $5.95
Estimated delivery time:
15–25 business days
Express Shipping
Cost: $9.95
Estimated delivery time:
12–15 business days
Free Standard Shipping
Orders totaling:
$45 or more
qualify for:
FREE Standard Shipping
Free shipping applies to Standard Shipping only unless another promotion states otherwise.
3. Delivery Time Calculation
Please note that processing time and shipping time are calculated separately.
Example:
Standard Shipping
1–3 business days processing
+
15–25 business days transit
Express Shipping
1–3 business days processing
+
12–15 business days transit
The delivery estimate begins after the order has been shipped.
4. Delivery Estimates
Shipping times are estimates and are not guaranteed delivery dates.
Actual delivery may vary due to:
- Carrier delays
- Weather conditions
- Customs procedures
- Holidays
- Seasonal shipping volume
- Transportation interruptions
- Local delivery conditions
- Incorrect address information
5. Shipping Confirmation
Once your order has been shipped, a confirmation email may be sent with available tracking information.
Please note that tracking information may take several days to become active after shipment.
6. Tracking Updates
Tracking information may not update continuously during transit.
A package may still be moving while:
- Traveling between facilities
- Transferring between shipping partners
- Waiting for customs clearance
- Awaiting local carrier scanning
A temporary lack of tracking updates does not necessarily mean the package is lost.
7. Shipping Address Responsibility
Customers are responsible for providing accurate shipping information.
Please check:
- Full name
- Street address
- Apartment/unit number
- City
- State/province
- Postal code
- Country
- Contact information
Incorrect information may cause delays or failed delivery.
8. Address Changes
If you notice an address mistake after placing your order, contact:
as soon as possible.
We will attempt to update information before shipment.
However, changes cannot be guaranteed once fulfillment has started.
9. Multiple Package Deliveries
Some orders may be shipped separately.
Separate packages may:
- Have different tracking numbers
- Arrive on different dates
- Use different carriers
Receiving one package before another does not necessarily indicate a missing item.
10. Failed Delivery Attempts
Shipping carriers may:
- Attempt another delivery
- Leave pickup instructions
- Hold packages at local facilities
Customers should follow carrier instructions to avoid returned shipments.
11. Package Marked Delivered
If tracking shows "Delivered" but you cannot find your package:
Please check:
- Mailbox
- Front door area
- Safe delivery locations
- Household members
- Neighbors
- Building reception
You may also contact the shipping carrier.
If assistance is still needed, contact:
12. Returned Packages
Packages may be returned because of:
- Incorrect address
- Missing address information
- Failure to collect
- Multiple unsuccessful delivery attempts
- Recipient refusal
Where permitted, shipping or return-related costs may be deducted from eligible refunds.
13. International Customs
International orders may be subject to:
- Import taxes
- Customs duties
- Brokerage charges
- Government fees
Unless stated otherwise during checkout, these costs are the customer's responsibility.
Customs processing may also affect delivery times.
14. Shipping Support
For shipping questions:
Email: eileenmaltz@gmail.com
Website: EileenMaltz.com
Please include your order number.